Orders destined for the Canary Islands, Ceuta, and Melilla
The purchase is made VAT exempt, and the customer is responsible for managing customs and settling taxes (IGIC or IPSI) after the package arrives at its destination.
Normally, products valued at less than €150 do not require customs processing and are delivered directly to the customer. In cases where customs clearance is needed, Correos will contact you via SMS, email, or a letter in your mailbox. You have 4 options:
- Do it online (free): Through this link from the Tax Agency:
https://www1.agenciatributaria.gob.es/L/inwinvoc/es.aeat.dit.adu.adip.present.cnt.CPostalesInter - Do it in person (free): Go to an AEAT office with the invoice and the notice that Correos will send you by email or in your mailbox. They will give you a certificate with which you can collect the package at Correos.
- Delegate it to Correos: This option has a small cost, and you should contact them to provide the information they need.
- Delegate it to another customs agent indicated by you.
Companies with European VAT
When placing the order, indicate your company's intra-community operator number (EU VAT number). If the destination of the goods is a country within the European Union other than Spain, the purchase is VAT exempt, and the package arrives directly without going through customs. You can check if your number is correct from this link:
https://ec.europa.eu/taxation_customs/vies/#/vat-validation
The European Union includes: Germany, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, and Sweden.
Orders destined for the United Kingdom
In some cases, customers in the United Kingdom are exempt from VAT. We explain here:
- Great Britain: Individuals whose purchase is over £135 and companies (any value) are VAT exempt and must handle customs and pay the taxes when the package arrives. Individuals whose purchase is under £135 are subject to VAT and the package arrives directly without going through customs.
- Northern Ireland: Companies with a European VAT number are VAT exempt, while individuals are subject to VAT. In both cases, orders do not require processing and are delivered directly.
- Jersey, Guernsey, and the Isle of Man: Are VAT exempt in all cases, and the customer is responsible for managing customs and settling the taxes.
In cases where customs clearance is needed, customs or the courier company will contact you via SMS, email, or a letter in your mailbox. You have 3 options:
- Do it yourself: Contact HMRC to find out how to proceed.
- Delegate it to the transport company: This option has a small cost, and you should contact them to provide the information they need.
- Delegate it to another customs agent indicated by you.
Orders destined outside the European Union
The purchase is made VAT exempt, and the customer is responsible for managing customs and paying the taxes after the goods arrive in their country.
Normally, products considered low value do not require processing and are delivered directly to the customer. Here is a table with the amounts in each country:
https://zonos.com/docs/guides/de-minimis-values
In cases where customs clearance is needed, customs or the courier company will contact you via SMS, email, or a letter in your mailbox. You have 3 options:
- Do it yourself: Contact the authorities in your country to find out how to proceed.
- Delegate it to the transport company: This option has a small cost, and you should contact them to provide the information they need.
- Delegate it to another customs agent indicated by you.
Non-EU tourists
The customer must have official residence in their country of origin, be in the European Union as a tourist, and delivery must also occur within the EU.
The purchase on our website is made with VAT. At the departure airport, the tourist must request a tax refund from a tax-free entity like Global Blue or similar. We recommend calling ahead.