Trust and Security: Ecommerce Europe Trustmark
At Tienda Siglo XXI, we are committed to providing you with a safe and reliable shopping experience. That’s why we hold the Ecommerce Europe Trustmark, a widely recognized certificate across Europe that ensures our store complies with its code of conduct and the highest standards of quality and transparency in e-commerce. Having this seal means:
- Consumer Protection: Our processes and policies are aligned with European consumer protection regulations. This includes fair practices regarding pricing, clear sales terms, and transparent return policies.
- Transparency: We want you to feel secure at every step of your purchase. The Trustmark ensures that all the information we provide, from product features to delivery terms, is clear, accurate, and easy to understand.
- Dispute Resolution: While we strive to offer you an impeccable experience, if an issue ever arises, the seal guarantees access to an impartial and effective dispute resolution process at the European level.
- Commitment to Quality: Only stores that meet strict quality and service criteria can display this seal. This means you can trust that all our products and services have been rigorously evaluated to ensure your satisfaction.
Shop with Peace of Mind: Confianza Online Seal
Since October 2012, our company Tienda Siglo XXI has been certified with the Confianza Online Seal. This badge recognizes our transparency, credibility, and compliance with laws, especially regarding return and warranty policies. Furthermore, the seal certifies our commitment to customers and users through adherence to a code of ethics (PDF) for good practices in e-commerce.
Confianza Online is an entity formed by the Association for the Self-Regulation of Commercial Communication (Autocontrol) and the Spanish Digital Economy Association (Adigital), aiming to promote safe browsing and user trust on the internet.
Having this badge means having passed a rigorous audit in transparency, data protection, accessibility, security, legal compliance, and conformity with its code of ethics. Additionally, as members, we are continuously monitored by their Technical Secretariat.
Here you can download our Corporate Social Responsibility Certificate (PDF).
Verified Reviews Seal
Verified Reviews is a service by the company Skeepers, responsible for measuring our customers' satisfaction level, ensuring that all reviews about our store are from real and verified users. The system complies with the ISO 20488:2018 standard on "Principles and requirements for the collection, moderation, and publication of online consumer reviews" and is certified by Google Reviews, meaning that our customer reviews can also be viewed on the well-known search engine.
By doing this, we commit to displaying all reviews, both positive and negative, so you get a complete and honest view of what others think about us. We value transparency because we want you to make informed purchasing decisions with total confidence.
Verified reviews allow us to continually improve. Your feedback is essential for us to keep perfecting our service, always adapting to your needs and expectations.
Certified Seller on Amazon and 20 Other Marketplaces
At Tienda Siglo XXI, we are proud to be a certified seller on Amazon since 2014, with a presence on 10 international marketplaces of this platform, as well as others like eBay, Carrefour, Worten, Miravia, Fnac, Mediamarkt, and Cdiscount. This means we meet the high standards of quality and service required by these companies.