Returns for damage or error (DOA)
If you have received a damaged or incorrect product (different from what you ordered), you can return it at no cost and choose between a replacement or a full refund.
To process the return, you must notify us of your decision through an unequivocal statement by email within a maximum of 14 days after receiving the order.
Consequences of the return
We will send you another unit or refund all payments received, including delivery costs, within a maximum of 14 calendar days from the date you inform us of your decision. We will refund you using the same payment method used for the purchase.
Instructions
- Send us an email to ventas@tiendasigloxxi.es indicating the order number placed in our store, your name, your complete address, your phone number, your email address, and the reason for the return. Attach clear images of the damage or non-conformity.
- We will provide you with the process to return the non-conforming product, and we will cover the transportation costs. You must return the device to us without undue delay within a maximum of 14 calendar days from the date you communicate your decision to return the product.
- Please note that we may withhold the shipment of the new unit or the refund until we receive the product.
- Additionally, we may reduce the refund value if any product, accessory, or component is missing, or if you have carried out manipulation other than what is necessary to establish the nature, characteristics, and functioning of the product.
Returns for withdrawal
Withdrawal is a right for individual final consumers in Spain and the European Union to cancel the purchase within 14 calendar days from the receipt of the order without the need for justification. Therefore, the following are excluded from this right:
- Companies and self-employed individuals.
- Individuals who have purchased the product for resale.
- Individuals outside the European Union.
To exercise this right, you must notify us of your decision through an unequivocal statement by email within a maximum of 14 days after receiving the order.
Consequences of withdrawal
We will refund all payments received, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the least expensive ordinary delivery method we offer), within a maximum of 14 calendar days from the date you inform us of your decision to withdraw from this contract. We will refund you using the same payment method used for the purchase.
Instructions
- Send us an email to ventas@tiendasigloxxi.es indicating the order number placed in our store, your name, your complete address, your phone number, and your email address.
- You must return or deliver the goods to us directly at the following address without undue delay within a maximum of 14 calendar days from the date you communicate your decision to withdraw from the contract.
Tienda Siglo XXI
C/ Safor, 10 - Oficina 6 A
46015 Valencia, Spain
- Please note that we may withhold the refund until we receive the product.
- Additionally, we may reduce the refund value if any product, accessory, or component is missing, or if you have carried out manipulation other than what is necessary to establish the nature, characteristics, and functioning of the product.