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What is the warranty?

The warranty is a right that protects the end consumer against non-conformities (defects) of the purchased goods. It is usually resolved with repair or replacement of the product, but a price reduction or refund may also be applicable, depending on the case.

Individuals or companies that purchase products to market them, integrate them into their production processes, or provide services to third parties are excluded from this right.

What does it cover?

The warranty covers manufacturing defects, not those caused by the user. Therefore, the following may not be covered by the warranty:

  • Incidents arising from improper or unintended use of the device.
  • Normal wear and tear of the equipment. For example, the perishable nature of batteries is taken into account.
  • Devices that have been exposed to dust or water.
  • Devices exposed to inappropriate temperatures or weather conditions.
  • Devices used outside the manufacturer’s recommendations.
  • Devices on which inappropriate or unofficial software has been installed.
  • Minor software deficiencies that do not affect proper functioning.
  • Devices that have been connected with non-original accessories or consumables.
  • Devices that have been connected to inappropriate voltages.
  • Devices that have been previously disassembled.

What is its validity period?

European Union customers:

  • New products: For purchases made after January 1, 2022, the validity period is three years from the date of delivery of the good. For products purchased before that date, the period is two years.

  • As new or used products: One year from the receipt of the order.

Customers outside the European Union:

  • The validity period of the warranty is determined by each manufacturer.


First, we recommend you read the instruction manual and support guides, where you can find solutions to the most common problems. You can also call the manufacturer for assistance. Most issues are resolved by resetting the factory settings or properly configuring the device.

If the issue is not resolved, verify the fault on more than one occasion and, if possible, in different ways. If you have not been able to resolve it, here are your alternatives for managing your warranty:

European Union customers:

  • With the manufacturer: This is the quickest and most recommended option. Contact them or go to an official technical service with your purchase invoice to find out how to proceed.

  • With us: Tell us what is happening and we will try to offer a solution remotely. If the issue is not resolved, we will indicate the process to send us the device. Once received, we will process the warranty with the manufacturer or an official technical service. If the issue is covered, we will return the repaired or replaced device, covering the round-trip shipping costs. If the device fails to meet the warranty conditions or works correctly, we will return it as it was received, with the customer responsible for the transport costs.

Customers outside the European Union:

  • With the manufacturer: Contact them or go to an official technical service with your purchase invoice to find out how to proceed.

  • With us: We do not offer warranty service for customers outside the European Union.