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More than Half of People with Disabilities Believe AI Could Widen the Digital Divide

Published on 2024-11-09

58% of people with disabilities who already use Artificial Intelligence (AI) believe that this technology could widen the digital divide they face, according to data from the report "Artificial Intelligence from the Perspective of People with Disabilities," produced by Randstad Research and the Randstad Foundation. The study, released by the foundation this Thursday, states that although people with disabilities recognize that AI can be useful, especially in areas such as improving communication and training, significant concerns persist. Thus, 55% of respondents consider that it facilitates job performance, but 56% believe it could replace jobs, particularly among people with disabilities.

Additionally, respondents also point out biases that may lead to the exclusion of candidates in job selection processes (52%) or privacy risks (59%).

Nevertheless, despite these concerns, the data reveal that AI has had a positive impact on workplace productivity, with improvements in specific tasks, efficiency, communication, and access to training, among other aspects. In contrast, only 32% see new job opportunities, and 16% admit they are not yet using it, suggesting that its impact remains limited to optimizing tasks without generating profound structural changes.

The report also highlights that there is consensus on the need for greater training and the importance of AI being accessible to everyone, as indicated by up to 77% of the population with disabilities. In this regard, the main barrier to adopting this technology is, according to the analyzed data, the lack of adequate knowledge (36%) and the absence of training and skill development (28%).

Similarly, users also emphasize the high cost of this technology (26%), the technical problems it may present (22%), or the lack of technical support (21%), among other barriers.

Representatives of the Randstad Foundation stated that they are aware of this reality and, therefore, the organization promotes, among other things, the knowledge and accessibility of people with disabilities to technology through "Digital Divide," a digital skills literacy program aimed at improving employability and reducing the digital divide. Thus, addressing the needs highlighted in the report, in the coming months, they will focus on the usability of AI in enhancing the quality of life and access to employment for these individuals.

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