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Facebook and Instagram users will be able to use a video selfie to regain access to their accounts

Published on 2024-10-22

Meta will use facial recognition to help users who have lost access to their Facebook and Instagram accounts verify their identity by uploading a video selfie.

Access to a Meta social media account can be lost for various reasons, such as forgetting the password, changing devices, or as a result of a cyberattack.

Currently, Meta attempts to verify the account owner's identity before granting access again, especially if it believes the account has been compromised. In such cases, it requests an official document that includes the user's name. Additionally, it has begun testing the use of video selfies.

This new method will require the user to upload a video selfie to the platform, which Meta will compare with the photographs the user has uploaded to their profile using facial recognition technology.

As explained on its official blog, this video "will be encrypted and stored securely", will not be displayed visibly, and any facial data generated after the comparison will be "immediately deleted", whether there is a match or not.

"Verification with a video selfie expands the options for people to regain access to their accounts, it only takes a minute and is the easiest way to verify your identity," Meta highlighted.

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